A feature is not visible in the sidebar

Short answer

What is visible depends on the plan and, for team members, on their permissions. Either the plan does not include it, or the signed-in user's role does not have access.

What it means

What is visible depends on the plan and, for team members, on their permissions.

Why it happens

Either the plan does not include it, or the signed-in user's role does not have access.

How to fix it

1. Check the plan in Settings → Billing.
2. If the user is a sub-account, have the owner or an admin check their permissions.

Other ways this is described

• missing menu item
• cannot see feature
• feature hidden

Still stuck?

If none of the steps above match what you are seeing, open a ticket from Support > My Tickets with the exact message, the page and a screenshot. Guessing at a different cause only costs you time.