A vendor cannot open their portal

Short answer

Vendor portal access is granted per vendor. The portal has not been activated for that vendor in the Vendors section.

What it means

Vendor portal access is granted per vendor.

Why it happens

The portal has not been activated for that vendor in the Vendors section.

How to fix it

1. Open Vendors, select the vendor and activate their portal access.
2. Send them the portal link from there.

Other ways this is described

• vendor portal access
• vendor link not working
• subcontractor portal

Still stuck?

If none of the steps above match what you are seeing, open a ticket from Support > My Tickets with the exact message, the page and a screenshot. Guessing at a different cause only costs you time.