Reschedule or cancel a booking

Short answer

Open the booking and click Reschedule, pick the new start time and click Save new time — the customer gets an email. Full steps below.

Steps

1. Open the booking and click Reschedule, pick the new start time and click Save new time — the customer gets an email.
2. Or click Cancel, add a reason and click Cancel booking.

Still stuck?

If a step does not match what you see on screen, stop there and open a ticket from Support > My Tickets with a screenshot of that step. The team will look at the account directly.