Reconnect Stripe in Settings > Payments to refund.

Short answer

The Stripe connection needed for the refund is no longer active. The Stripe connection needed for the refund is no longer active.

What it means

The Stripe connection needed for the refund is no longer active.

Why it happens

The Stripe connection needed for the refund is no longer active.

How to fix it

1. Reconnect Stripe in Settings → Payments, then try the refund again.

Other ways this is described

• Reconnect Stripe in Settings > Payments to refund.

Still stuck?

If none of the steps above match what you are seeing, open a ticket from Support > My Tickets with the exact message, the page and a screenshot. Guessing at a different cause only costs you time.