Only card payments can be refunded through Stripe. Refund manual payments yourself, then mark as refunded.

Short answer

The fee was paid outside Stripe. The fee was paid outside Stripe.

What it means

The fee was paid outside Stripe.

Why it happens

The fee was paid outside Stripe.

How to fix it

1. Refund the customer directly, then mark it refunded on the booking's Payment tab.

Other ways this is described

• Only card payments can be refunded through Stripe. Refund manual payments yourself, then mark as refunded.

Still stuck?

If none of the steps above match what you are seeing, open a ticket from Support > My Tickets with the exact message, the page and a screenshot. Guessing at a different cause only costs you time.