Data is missing, wrong or was deleted unexpectedly

Short answer

Missing or unexpected data is never something to guess about. This needs the account looked at directly — there is no general cause to give.

What it means

Missing or unexpected data is never something to guess about.

Why it happens

This needs the account looked at directly — there is no general cause to give.

How to fix it

1. Open a ticket from Support → My Tickets.
2. Include what is missing, roughly when it was last seen, and any document numbers.
3. Do not re-create the records until the team has looked, so nothing is duplicated.

Other ways this is described

• records gone
• data lost
• someone deleted
• wrong figures

Still stuck?

This one always needs the team to look at the account. Open a ticket from Support > My Tickets and include the details listed above.