The company logo is not appearing on documents

Short answer

Documents and emails use the logo saved in Branding. The logo has not been saved, or the uploaded file did not save cleanly.

What it means

Documents and emails use the logo saved in Branding.

Why it happens

The logo has not been saved, or the uploaded file did not save cleanly.

How to fix it

1. Open Settings → Branding, re-upload the logo and save.
2. Generate the document again to pick up the new logo.

Other ways this is described

• logo missing
• branding not applied
• pdf no logo

Still stuck?

If none of the steps above match what you are seeing, open a ticket from Support > My Tickets with the exact message, the page and a screenshot. Guessing at a different cause only costs you time.