A client paid but the invoice still shows unpaid

Short answer

The payment has not been recorded against the invoice. Either the payment was taken outside WinkScope (bank transfer, cash, card terminal), or the Stripe payment has not been confirmed back yet.

What it means

The payment has not been recorded against the invoice.

Why it happens

Either the payment was taken outside WinkScope (bank transfer, cash, card terminal), or the Stripe payment has not been confirmed back yet.

How to fix it

1. For a payment taken outside WinkScope, open the invoice and mark it paid — this records a manual payment note and updates the payment history.
2. For a Stripe card payment, give it a few minutes and refresh the invoice.
3. If a Stripe payment shows as succeeded in Stripe but the invoice is still unpaid after that, open a ticket with the invoice number.

Other ways this is described

• payment not showing
• paid but unpaid
• stripe payment missing

Still stuck?

If none of the steps above match what you are seeing, open a ticket from Support > My Tickets with the exact message, the page and a screenshot. Guessing at a different cause only costs you time.