A schedule reminder email did not arrive

Short answer

Reminders are sent per event, at the lead times chosen on that event. Either no reminder lead time was set on the event, or the recipient is not one of the people the reminder settings cover.

What it means

Reminders are sent per event, at the lead times chosen on that event.

Why it happens

Either no reminder lead time was set on the event, or the recipient is not one of the people the reminder settings cover.

How to fix it

1. Open the event and check its reminder lead times.
2. Check the schedule reminder settings for who receives them and whether the company address is copied.
3. Reminders go out on a fifteen-minute cycle, so a lead time closer than that may already have passed.

Other ways this is described

• no reminder email
• reminder not sent
• missed reminder

Still stuck?

If none of the steps above match what you are seeing, open a ticket from Support > My Tickets with the exact message, the page and a screenshot. Guessing at a different cause only costs you time.