The email option is missing on a team message

Short answer

This is intended behaviour, not a fault. Team broadcasts are in-app only, so no email option is shown. Direct chats with one teammate, and client or vendor conversations, can be emailed.

What it means

This is intended behaviour, not a fault.

Why it happens

Team broadcasts are in-app only, so no email option is shown. Direct chats with one teammate, and client or vendor conversations, can be emailed.

How to fix it

1. Open a direct conversation with the individual teammate to email them.
2. For clients and vendors the email option is available in the conversation as normal.

Other ways this is described

• cannot email team message
• no email checkbox
• team chat email

Still stuck?

If none of the steps above match what you are seeing, open a ticket from Support > My Tickets with the exact message, the page and a screenshot. Guessing at a different cause only costs you time.