Card payment: booking > Payment tab > Refund, then confirm. The refund comes from your own Stripe account. Full steps below.
Where: Set up in Bookings > Settings > Diagnostic fee. Managed on each booking's Payment tab.
Plans: Starter and above
Steps
Card payment: booking > Payment tab > Refund, then confirm. The refund comes from your own Stripe account.
Manual payment: refund the customer yourself, then use the mark-as-refunded button on the Payment tab.
If a paid booking is cancelled without a refund it is labelled cancelled and not refunded. WinkScope never holds or refunds booking fees.
Rules and limits
One active invoice per booking. To make a new one, cancel or delete the existing invoice first (deleting asks for confirmation, with a stronger warning if paid).
Fee credit is used once, on the first invoice of the job, and never more than that invoice. At Convert to estimate the contractor can choose to deduct it or keep the estimate separate (fee not shown).
What this cannot do
WinkScope does not pay out or fund refunds; card refunds come from the contractor's connected Stripe account.
Still stuck?
If a step does not match what you see on screen, stop there and open a ticket from Support > My Tickets with a screenshot of that step. The team will look at the account directly.