The client cannot open their portal

Short answer

The portal has to be switched on for that client before the link works. The portal has not been activated from the project linked to that client.

What it means

The portal has to be switched on for that client before the link works.

Why it happens

The portal has not been activated from the project linked to that client.

How to fix it

1. Open the project for that client and activate the client portal.
2. Send the client the portal link and their access details from there.
3. One portal covers a client's whole set of projects, so there is no separate link per project.

Other ways this is described

• portal login not working
• client portal access
• portal link not working

Still stuck?

If none of the steps above match what you are seeing, open a ticket from Support > My Tickets with the exact message, the page and a screenshot. Guessing at a different cause only costs you time.