A list seems to be missing older rows

Short answer

Very long lists are loaded in pages rather than all at once. Lists load a large first page and extend further as needed, newest first.

What it means

Very long lists are loaded in pages rather than all at once.

Why it happens

Lists load a large first page and extend further as needed, newest first.

How to fix it

1. Sort or filter the list to bring the rows in question to the top.
2. Use search rather than scrolling for anything older.

Other ways this is described

• only 1000 rows
• old records missing
• list cut off

Still stuck?

If none of the steps above match what you are seeing, open a ticket from Support > My Tickets with the exact message, the page and a screenshot. Guessing at a different cause only costs you time.