Records search finds nothing for a file name or email address

Short answer

Search should handle dots, apostrophes and email addresses. Punctuation in search terms used to break the query. That is fixed — terms like invoice.pdf, an email address or a name with an apostrophe now match.

What it means

Search should handle dots, apostrophes and email addresses.

Why it happens

Punctuation in search terms used to break the query. That is fixed — terms like invoice.pdf, an email address or a name with an apostrophe now match.

How to fix it

1. Search again from Records.
2. Try a shorter fragment of the name if the full string returns nothing.

Other ways this is described

• search not working records
• cannot find document
• search punctuation

Still stuck?

If none of the steps above match what you are seeing, open a ticket from Support > My Tickets with the exact message, the page and a screenshot. Guessing at a different cause only costs you time.