Pick which of a client's addresses receives a document
Short answer
Open the document and press send — the confirmation window opens. Full steps below.
Where: Settings > Communications, and the send confirmation window on any document
Plans: All paid plans
Steps
Open the document and press send — the confirmation window opens.
Choose the recipient from the addresses saved on that client, or type another.
Check the attached PDF is the branded one, then send.
Nothing is sent until you press the send button in that window.
Rules and limits
If the user's own provider key is wrong, the send fails with a clear provider error — it is not silently reported as sent.
Account emails such as sign-in, invitations and notifications always come from WinkScope.
The confirmation window lists the addresses saved on that client; you can type a different one.
The same branded PDF the Download button produces is attached to the email.
Still stuck?
If a step does not match what you see on screen, stop there and open a ticket from Support > My Tickets with a screenshot of that step. The team will look at the account directly.