Support and tickets

Short answer

Support has Assistant, Tickets, Tutorials and Help Docs. Assistant is this support chat; Tickets raises a ticket with the human team, who reply within 12-24 hours; replies show up in the notification bell. Tutorials contains seven playable recorded walkthroughs. Help Docs asks for confirmation before opening the written Help Center in a new tab.

Get help or raise a ticket

1. Open Support in the left sidebar.
2. Use the Assistant tab to ask how something works.
3. Use the Tickets tab to raise a ticket with the human team — include the page, the exact message and a screenshot.
4. Replies arrive in the notification bell, usually within 12-24 hours.

Still stuck?

If WinkScope does not behave the way this page describes, do not work around it. Open a ticket from Support > My Tickets with the page you were on and a screenshot, and the team will look at the account directly.